One of the chain-branded hotels Aloft has more than 100 hotel over the world. The Hotel group has experienced the room service with emoji in New York before. And now they started this service in London and Liverpool.
Guests no longer need to order anything by calling room service. They just send a message to room service what they want with emoji and room number. Just below you can see the menu of hotels with emoji in the UK. After the guests sent messages, they can also see the price of orders. The hotel provides water, fruit, food, cleaning materials and phone charger.
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Tourism and hospitality are undoubtedly one of the most important branches of the service industry. Hotels are giving serious consideration to the digitalization while being more active on social media every day. Innovations such as ordering to the room with emoji are the slightest indication that although hotels closely follow digital trends.
